How long will it take to receive my order?
Current production time is 7-10 business days plus shipping time. Production takes places Monday-Friday excluding holidays.
Can you stamp on the back side of my jewelry?
We can only stamp on the front of your piece unless specifically mentioned in the listing. Metal stamping leaves slight impressions on the back side of the metal.
Shipping Info & Policies
All items are shipped via USPS first class mail which usually takes between 2-7 days for delivery in the US.
You will be notified when your order ships and will receive a tracking number. Please note that USPS shipping times are estimated, not guaranteed, unless you choose to purchase guaranteed overnight/2 day shipping. Absolutely no refunds for packages that do not arrive by a certain date for first class or priority mail via USPS.
I am not responsible for lost or stolen packages, if tracking shows your package was delivered it is your responsibility to check with your local mail carrier and post office. There will be no refunds for packages marked as 'delivered'.
EXPEDITED SHIPPING
Can be purchased in the 'add on' section of the shop.
INTERNATIONAL SHIPPING
I ship USPS First class mail which generally takes 1-4 weeks to arrive. If you would like expedited shipping, Priority Shipping is available at an extra cost. Please message me if you would like to purchase the expedited shipping.
*Please note* Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. If you are unsure please check with your country's custom office to see what fees may apply to you.
SHIPPING ADDRESS
It is the buyer's responsibility to ensure their address is updated and correct. All orders will ship to the buyers paypal address. If your package is returned to us due to an incorrect address you will be charged additional shipping fees to resend.
Return Policy
I take great pride in my work and hope you will be 100% satisfied with your purchase.
Due to the nature of custom orders all sales are final. With that being said, customer satisfaction is very important to me so please contact me within 3 days of receiving you purchase if you are not satisfied with your order so that we can attempt to work out a solution.
**the buyer is responsible for providing me with the correct information to stamp, please double check your spelling of names and make sure you give me the correct dates if applicable when submitting your order**
Please Note that because each piece of jewelry is hand stamped by me (not a machine) there will be variations from piece to piece including spacing, alignment and letter depth. The majority of metals I use in my shop are cut, polished, and sanded by me. There will be variations in each piece of metal. This makes each piece one of a kind!
The flatware that we offer is not brand new rather they are vintage spoons, forks and knives. They will have imperfections in their finish due to prior use, we love the look of them and know you will too!
